Shipping & Delivery Policy

1Shipping Arrangements

Samway Global coordinates international shipping arrangements according to the commercial terms agreed for each order.

The applicable Incoterm will be stated in the quotation, order confirmation or commercial agreement.

Where applicable, Incoterms® 2020 shall be used.

2FOB Shipments

Where the agreed Incoterm is FOB, the relevant Vietnamese port may be specified in the commercial documentation, such as Cat Lai or Hai Phong.

The responsibilities of Samway Global and the customer shall be determined by the agreed FOB terms and applicable Incoterms® 2020 rules.

3Freight

Freight arrangements will depend on the agreed shipping terms.

Where the customer is responsible for freight arrangements, the customer must provide appropriate shipping instructions and forwarder details within the required timeframe.

4Marine Insurance

Where marine insurance is the customer’s responsibility under the applicable Incoterm, the customer should arrange adequate insurance cover.

Samway Global does not assume responsibility for insurance unless expressly agreed in writing.

5Export Documentation

Where applicable, Samway Global may coordinate or assist with export documentation relating to the shipment.

The customer is responsible for providing accurate information and documentation required for export and import procedures.

6Import Customs

Unless expressly agreed otherwise, the customer is responsible for destination-country import requirements, including:

• customs clearance
• import licences
• customs duties
• tariffs
• VAT and other taxes
• destination charges
• product registrations
• regulatory requirements

7Destination-Market Compliance

The customer is responsible for ensuring that products are legally suitable for importation, distribution or sale in the destination country.

This may include requirements concerning:

• product safety
• labelling
• packaging
• testing
• certification
• registration
• environmental requirements
• industry-specific regulations

8Delivery Estimates

Production and delivery dates are estimates unless Samway Global expressly guarantees a date in writing.

International shipping schedules can be affected by factors outside Samway Global’s reasonable control.

9Shipping Delays

Samway Global is not responsible for delays caused by third parties or circumstances outside its reasonable control, including:

• shipping-line delays
• port congestion
• customs delays
• freight-forwarder delays
• strikes
• weather
• natural disasters
• government restrictions
• shortages
• vessel changes
• geopolitical events
• other force majeure events

10Shipping Documents

Shipping and commercial documents may be released according to the payment and commercial terms agreed for the order.

Where documents are withheld because payment has not been received, the resulting delay shall be the customer’s responsibility.

11Risk and Title

The transfer of risk and title shall be determined by the applicable Incoterm and the specific written commercial agreement.

Where the commercial agreement contains specific provisions concerning title or risk, those provisions shall prevail.

12Delivery Inspection

Customers should inspect the shipment promptly upon arrival and notify Samway Global of any apparent:

• damage
• shortage
• packaging issue
• other delivery discrepancy

Customers should retain photographs, videos, shipping records and other evidence where a delivery issue occurs.

13Third-Party Logistics Providers

Samway Global may use independent freight forwarders, shipping companies, customs agents and other logistics providers.

Unless expressly agreed otherwise, such providers remain independent third parties.

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