During use, if you encounter any problem or user error, you can contact the Manufacturer’s Warranty Centre directly for assistance. I/ Cases eligible for free warranty: Product warranty means: fixing faults and technical problems caused by the Manufacturer. – Products are covered by free warranty if they are still within the warranty period, calculated from the delivery date. – The warranty period is stated on the Warranty Card and follows each Manufacturer’s regulations for all technical problems. – The product has the Manufacturer’s Warranty Card and Warranty Sticker. – Warranty products will follow each Manufacturer’s warranty regulations for technical problems. Product warranty policy (applicable to end users): For products supplied by the Company that are verified to have a manufacturer’s defect, the Company applies the following New Exchange – Replacement policy: – Exchange for a 100% New product for All Products within the first 30 days after purchase. – Within 06 months after purchase: Immediate exchange for another product as a replacement. – Within 06-12 months after purchase: Warranty returned within a maximum of 40 working hours. The Company lends equipment during the waiting period. – From 12 months after purchase: Warranty returned within a maximum of 72 working hours. The Company lends equipment during the waiting period. Register for on-site warranty service: – Whenever there is a problem with the machinery, the Company will be on site to fix it within 24 hours of receiving notice. Outside working hours, Company staff will fix it at the start of the next working session. – All equipment will be fixed on site; if it cannot be repaired, the Company will immediately lend you other equipment for temporary use. II/ The following cases are not covered by warranty (repairs are chargeable): – Products whose origin of purchase from the Company cannot be determined; the Company has the right to refuse warranty. – The product has passed the period stated on the Warranty Card, or the Warranty Card has been lost. – The Warranty Card or Warranty Sticker is torn, the Warranty Sticker is missing, has been covered over or has been altered. – The Warranty Card does not clearly state the Serial number and date of purchase. – The Serial number on the device and on the Warranty Card do not match or cannot be determined for any reason. – The product is damaged by mechanical impact such as being dropped, cracked, struck, scratched, dented, damp, rusted, exposed to liquid, or by fire or natural disasters. – The product shows signs of damage caused by rodents or insects. – The product is damaged due to use contrary to the user manual or use at the wrong voltage. – Accompanying accessories such as: remote controls, remote batteries, CMOS batteries, power cables, signal cables, adapters, indicator lights, fans on the device, or devices where a broken fan has caused fire or explosion. – Data, documents, text and free software supplied or stored with the product (including while it is sent for warranty). – Unauthorised disassembly or repair by individuals or technicians not authorised by the Company. III/ Preferential policy: For components that are out of warranty or not eligible for warranty, the Company will provide as much support as possible. Retail customers who bring goods for warranty to the Company’s warranty department can collect them: At the place of use OR At the place where the goods were sent.  The Company’s warranty department staff are responsible for returning warranty goods (after processing) to the customer’s place of use or registered address (within a 20 km radius of the Warranty department). For distances beyond this, goods are only returned at the place where they were sent. At the Company’s warranty department: the receiving and returning process still follows the existing regulations. IV/ Contact, questions and complaints about warranty: If you are not satisfied or have any questions or complaints about warranty, please contact: